Privacy Policy — Milcast

1. About This Policy

Milcast Pty Ltd ("Milcast", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at milcast.com.au or contacting us, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and business name when you submit an enquiry or quote request.
• Project information: details about your project, site location, and product requirements that you provide in enquiry forms.
• Usage data: information about how you use our website, including pages visited, time spent, and referring URLs, collected via analytics tools.
• Communications: records of correspondence between you and Milcast, including emails and form submissions.

We do not collect sensitive information (as defined by the Privacy Act) unless you voluntarily provide it and we have a lawful basis for collecting it.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes for products and services.
• Process and fulfil orders and supply agreements.
• Communicate with you about your project, order status, or account.
• Improve our website, products, and services.
• Comply with legal obligations.
• Send you relevant product updates or industry information, where you have consented to receive such communications.

We will not use your personal information for purposes other than those described above without your consent, unless required or permitted by law.

4. Disclosure of Your Information

We may disclose your personal information to:

• Service providers: third parties who assist us in operating our website or conducting our business (e.g. email delivery, analytics), who are bound by confidentiality obligations.
• Professional advisers: lawyers, accountants, and insurers where necessary.
• Regulatory authorities: where required by law or court order.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

We use analytics tools to understand how visitors use our site. This data is aggregated and does not identify individual users.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmission.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details below.

We will respond to access and correction requests within a reasonable time. In some circumstances, we may decline a request as permitted by the Privacy Act, and will explain our reasons.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting us using the details below. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact: